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/// Overview and Status of Orders as at :
Once we have a confirmed custom order (payment, impressions and option choices) we are unable to amend, cancel or offer refunds as our custom IEM manufacturers will not accept changes once we have placed orders with them. Production timescales quoted are always approximate estimations.
During the order process of your Custom In Ear Monitors the manufacturers give very few updates as they are all focused mainly on the speedy production of your chosen product. Please trust that we monitor the progress of all orders so you don't have to worry, generally speaking we track the 2 key important changes of your order status, that being, have the ear impressions and or 3D scans arrived safely and has your order shipped back to us from the manufacturer - We are unable to chase the manufacturers for updates unless they have gone over our expected production and shipping timescale.
/// Ultimate Ears: Our last delivery was on 22nd Nov 2024, this delivery included all orders up to and including ear impressions that left us on 14th Nov 2024. Current production time for new orders door-to-door is no more than 2 weeks.
/// JH Audio: Our last delivery was on 13th Nov 2024, this delivery included all standard colour orders up to and including ear impressions that left us on 18th Oct 2024. Current production time door-to-door is no more than 4 weeks for IEMs that are standard colours (for upgraded colours and or art options please allow 1 more week and for milled shells a minimum of 2 more weeks).
/// 64 Audio: Our last delivery was on 20th Nov 2024, this delivery included all orders up to and including ear impressions that left us on 5th Nov 2024. Current production time door-to-door is approximately 3 weeks.
/// ACS Ear Plugs: Current production time door-to-door is 4 weeks.
/// Broadcast / TV Moulds: Current production time door-to-door is 3 weeks.