/// Overview and Status of Orders as at :
Once we have a confirmed custom order (payment, impressions and option choices) we are unable to amend, cancel or offer refunds as our custom IEM manufacturers will not accept changes once we have placed orders with them. Production timescales quoted are always approximate estimations.

During the order process of your Custom In Ear Monitors the manufacturers give very few updates as they are all focused mainly on the speedy production of your chosen product. Please trust that we monitor the progress of all orders so you don't have to worry, generally speaking we track the 2 key important changes of your order status, that being, have the ear impressions arrived safely and has your order shipped back to us from the manufacturer - We are unable to chase the manufacturers for updates unless they have gone over our expected production and shipping timescale.

/// Ultimate Ears: Our last delivery was on 16th Aug 2017, this delivery included all orders up to and including ear impressions that left us on 7th Aug 2017. Current production time door-to-door is approximately 10 days from when we email your ear impressions.

/// 64 Audio: Our last delivery was on 12th Jul 2017, this delivery included all orders up to and including ear impressions that left us on 21st Jun 2017. Current production time door-to-door is approximately 2.5-3 weeks from when we email your ear impressions. Rush orders typically take 14 days.

/// JH Audio: Our last delivery was on 3rd Aug 2017, this delivery included all orders up to and including ear impressions that left us on 20th Jul 2017. Current production time door-to-door is approximately 2 weeks from when we ship your ear impressions.

/// InEarz Audio: Our last delivery was on 19th Jun 2017, this delivery included all orders up to and including ear impressions that left us on 4th May 2017. Current production time door-to-door is approximately 4-6 weeks from when we ship your ear impressions.

/// Reshells: Our last delivery was on 17th Jul 2017, this delivery included all orders up to and including ear impressions that left us on 14th Jun 2017. Current production time door-to-door is approximately 4-6 weeks from when we ship your ear impressions.

/// Custom Sleeves: Current production time door-to-door is approximately 3 weeks from when we ship your ear impressions.

/// ACS Custom: Current production time door-to-door is approximately 2-3 weeks for ear plugs (3 weeks for IEMs) from when we email your ear impressions.

/// Empire Ears: Current production time door-to-door is approximately 3 weeks from when we ship your ear impressions.

/// Puretone: Current production time door-to-door is approximately 3 weeks from when we email your ear impressions.

/// Minerva: Current production time door-to-door is approximately 10-14 days from when we ship your ear impressions.

/// M-Fidelity: Current production time door-to-door is approximately 3-4 weeks from when we ship your ear impressions.

/// Westone: Current production time door-to-door is approximately 4 weeks from when we ship your ear impressions.