/// Overview and Status of Orders as at :
Once we have a confirmed custom order (payment, impressions and option choices) we are unable to amend, cancel or offer refunds as our custom IEM manufacturers will not accept changes once we have placed orders with them. Production timescales quoted are always approximate estimations.

During the order process of your Custom In Ear Monitors the manufacturers give very few updates as they are all focused mainly on the speedy production of your chosen product. Please trust that we monitor the progress of all orders so you don't have to worry, generally speaking we track the 2 key important changes of your order status, that being, have the ear impressions arrived safely and has your order shipped back to us from the manufacturer - We are unable to chase the manufacturers for updates unless they have gone over our expected production and shipping timescale.

/// Ultimate Ears: Our last delivery was on 16th Jan 2019, this delivery included all orders up to and including ear impressions that left us on 2nd Jan 2019. Current production time door-to-door is approximately 2-2.5 weeks from when we email your ear impressions.

/// JH Audio: Our last delivery was on 9th Jan 2019, this delivery included all orders up to and including ear impressions that left us on 21st Dec 2018. Current production time door-to-door is approximately 2.5 weeks from when we email your ear impressions.

/// 64 Audio: Our last delivery was on 14th Jan 2019, this delivery included all orders up to and including ear impressions that left us on 4th Dec 2018. Current production time door-to-door is approximately 3-4 weeks from when we email your ear impressions although please note that any order processed between 26th Nov & 31st Jan will take 4-6 weeks. Rush orders typically take 10 days.

/// InEarz Audio: Current production time door-to-door is approximately 4-5 weeks from when we ship your ear impressions.

/// ACS Custom: Current production time door-to-door is approximately 2-3 weeks from when we email your ear impressions.

/// Empire Ears: Current production time door-to-door is approximately 5 weeks from when we ship your ear impressions.

/// Broadcast / TV Moulds: Current production time door-to-door is approximately 3 weeks from when we email your ear impressions.

/// Puretone: Current production time door-to-door is approximately 3 weeks from when we email your ear impressions.

/// Westone: Current production time door-to-door is approximately 3 weeks from when we email your ear impressions.