Our Privacy Policy as at :

Our current privacy policy is set out below although we may at any time make changes, to stay up to day please visit this page as and when you feel it's required. In brief we are a small business providing custom in ear monitors and as such only need to collect very basic personal information - The privacy policy below will however outline in more detail who we are and what we do with your personal information.

/// Who we are: References to 'we', 'us', and 'our' in this policy refer to The Headphone Company (UK) Ltd T/A The Custom IEM Company.

64 The Maltings
Roydon Road
Stanstead Abbotts
Herts
SG12 8HG
Tel: 0333 772 0007
Company Reg. No. 8611812

/// What personal information we collect: When contacting us or making an appointment you will generally be asked to provide your name, an email address and a telephone number. When placing an order with us we will require your name, an email address, a telephone number and your address. You may refuse to provide this information but it will likely restrict how we facilitate your needs and or may not allow us to provide you with the services and or products that you require.

/// Why we collect personal information: We only collect this information to facilitate your needs, to ensure that high customer service levels are maintained and it allows us to provide you with the services and or products that you require.

/// How we collect personal information: We collect this information when you contact us through the website and or place an online order with us and or make an appointment with us. This information is often also provided to us directly via email, via telephone, face to face and at events.

/// How we use your personal information: We use this information to facilitate your needs, to ensure that high customer service levels are maintained and it allows us to provide you with the services and or products that you require. All information is used for legitimate business reasons. Our US suppliers will require your name when we process your order (Ultimate Ears will also require your email address as this is how they identify and store your 3D scans). Our UK suppliers will require your name and a delivery address.

/// How we protect your personal information: We do not sell or share your personal information nor are you automatically or manually added to internal marketing lists. All information is used for legitimate business reasons.

/// Marketing: We do not generate marketing lists, we have a newsletter which you are free to subscribe to or unsubscribe from.

/// Safety Emails and Updates: Due to the nature of the products that we sell and how they are used we are obliged to remind you on or around 5 years after your purchase that they might not fit and or operate as well as they did when initially delivered to you - This information will be delivered via email and will only be sent once.

/// Accessing, changing or removing the personal information: You can request to review the personal information we have stored on you, if you wish to review this information please contact us. You can also have your personal information updated as and when you believe it's appropriate. You can request to have your personal information deleted however there will be information that we have to keep in accordance with legal or financial obligations.

/// How long do we keep the personal information: We do not keep your personal information for longer than is necessary unless there is a legal or financial obligation.

/// Cookies: We do not actively add cookies to our website however we do have Facebook and Twitter buttons, these will use cookies as will our Zendesk widget. We have Google analytics within our website that will also use cookies, we use Google analytics in order for us to better understand how our site is used and therefore allow us to make improvements - Cookies do not personally identify you, if you want to delete cookies from your device you will need to clear them from your devices cookie settings - Please refer to your device instructions to find out how you do this.

/// Phone Calls: We do not record telephone calls.

/// CCTV: We have CCTV within our premises for staff security and crime prevention, the data is not stored beyond 30 days, data would be provided to the Police if we are required by law.