/// The place to get issues with your Ultimate Ears custom in ear monitors reported...
So, you've ruled out a cable issue, your source and you've checked for wax - The online form below allows you now to report a fit, warranty or service issue. Please fill in the form in full, this will allow us to swiftly take care of you and your Ultimate Ears custom in ear monitors.

Before you do though, please check the following:

1) Fit Issue: If you have Ultimate Ears IEMs that are less than 2 years old please use the form below, if they are more than 2 years old they have a fixed-fee out-of-warranty scheme, click here to use that.

2) Warranty Periods: If you have Ultimate Ears IEMs that are less than 2 years old please use the form below, if they are more than 2 years old they have a fixed-fee out-of-warranty scheme, click here to use that.

3) IPX Socket Upgrades: If you have Ultimate Ears IEMs and require their IPX socket upgrade service, click here to use that.

Should you need help with the part names of your custom in ear monitors they can be found by clicking here.

















Issues - Left Side:
None
The fit is too loose (Describe Below)
The fit is too tight (Describe Below)
Socket Loose or Broken
Sound Issue or No Sound
Shell Cracked or Broken
IEM needs cleaning
Other or Miscellaneous (Describe Below)

Issues - Right Side:
None
The fit is too loose (Describe Below)
The fit is too tight (Describe Below)
Socket Loose or Broken
Sound Issue or No Sound
Shell Cracked or Broken
IEM needs cleaning
Other or Miscellaneous (Describe Below)






* (all fields / questions should be completed)